Refunds, Returns and Exchanges Policy

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Refunds
You are entitled to a full subscription refund if you cancel your order within 28 days of purchase. If however your first issue has been dispatched within this period, you will not be eligible for a refund. If 28 days have passed since you took out your subscription, unfortunately we cannot offer you a refund or exchange. Once your first issue has been dispatched, it will no longer be possible to refund your subscription. To complete your refund, we require a receipt or proof of purchase. If your cancellation is received within the 28-day cancellation period, and before your first issue is dispatched, you will be refunded within 30 days of cancellation. If after 30 days you have yet to receive your refund, first check your bank account or credit card statement. Refunds may take up to seven working days to clear. If after this period you still have not received your refund, please contact us at subscribe@fdrlondon.com. If you gifted a subscription to The Jackal to someone else, you are entitled to the same refund terms as if you subscribed for yourself.

Returns
It is not possible to return The Jackal, unless the product qualifies for an exchange (see below). In addition, promotional products sent out with The Jackal are non-refundable and non-returnable.

Exchanges
We will only replace items if they are defective or damaged. If you need to exchange an item for the same item, email us at subscribe@fdrlondon.com, and send your item to: The Jackal Subscriptions, 2 Riding House Street, London W1W 7FA, UK. Depending on where you live, the time taken for delivery of a replacement product may vary. Exchanges are subject to availability. If the same item is unavailable, an item of equivalent value will be offered. Unfortunately, in the event of an exchange, we are unable to pay for postage of a returned item. When returning an item, we recommend using a tracked service. We are unable to guarantee that we will receive your returned item.

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LAB Series Promotion Terms & Conditions
Offer valid for new UK subscriptions only and subject to availability. The subscription term is for five issues. All orders will be acknowledged and you will be advised of the start issue within 14 days. Subscriptions may be cancelled by providing 28 days’ notice. Minimum subscription is five issues. LAB SERIES free gift is available for first 100 subscribers and is subject to availability. If stock runs out, you will be offered a gift of similar value. Please allow up to 28 days for delivery of your gift, which will arrive under separate cover to your subscription. The gift will be sent to the payer. This offer cannot be used in conjunction with any other subscription offer and closes on 29 May, 2018. For UK subscription enquiries, email subscribe@fdrlondon.com. All information is correct at time of going to press. For our data policy, visit thejackalmagazine.com/terms-privacy